Effective Date: 11/8/2025

At Castle Rock Insurance, your privacy is important to us. We operate as an insurance referral and coordination service based in Colorado. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit castlerockinsurance.com or interact with our services. By using our website, you agree to the practices described below.

Information We Collect
We may collect the following types of information that you provide to us or that we collect automatically when you use our site:

• Contact Information: Your name, email address, phone number, and mailing address.
• Insurance Details: Information submitted to help us connect you with a licensed insurance professional (for example, current carrier details, property or vehicle information, coverage preferences, or policy documents you upload).
• Website Usage Information: Device type, IP address, browser type, pages viewed, and similar analytic data collected through cookies or tracking technologies.

How We Use Information
We use the information we collect for the following purposes:

• Referral Coordination: To review your inquiry, gather necessary information, and connect you with a licensed insurance broker or agency who will provide quotes and service.
• Communication: To respond to messages, send confirmations, request additional information, and provide updates about the referral process.
• Website Operation and Improvement: To operate, maintain, analyze, and improve the performance and experience of our website.
• Legal and Compliance: To comply with applicable laws and to protect our rights and the rights of our users.

Information Sharing
We do not sell your information to unrelated third parties for their own marketing purposes. We may share information as follows:

• Licensed Insurance Brokers and Agencies: We share information with licensed professionals for the purpose of generating insurance quotes, providing coverage explanations, and servicing policies. All quoting, advising, and binding is completed by the licensed professional, not by Castle Rock Insurance.
• Service Providers: We may work with trusted third-party companies that assist with hosting, website security, analytics, support, or customer communication. These providers are required to protect your information.
• Legal Requirements: If required by law, regulation, subpoena, or government request, we may disclose your information as necessary.
• Business Transitions: If Castle Rock Insurance is involved in a merger, acquisition, or asset transfer, your information may be transferred as part of that process.

Your Privacy Choices
Depending on your location and applicable law, you may have the right to request access, correction, deletion, or limitation of use of your personal information. To make a request, contact us at [email protected]. We will respond as required by applicable law.

Cookies and Tracking
We use cookies and similar technologies to support website functionality and understand how visitors use our site. You may control cookies through your browser settings. Disabling cookies may limit some features.

Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.

Third-Party Websites
Our website may contain links to websites we do not control. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If such information is discovered, we will delete it promptly.

Regulatory Notice
Castle Rock Insurance does not sell, underwrite, or bind insurance policies. We facilitate referrals and coordination with licensed insurance professionals who provide quotes, recommendations, and policy servicing directly.

Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent version. Updates take effect when posted.

Contact Us
If you have questions about this Privacy Policy or how we handle personal information, contact us at [email protected].

Last Updated: 11/8/2025