Effective Date: January 1st, 2023

This Privacy Policy applies to the website located at castlerockinsurance.com (the “Website”), which is owned and operated by Castle Rock Insurance LLC, a Colorado limited liability company (“Castle Rock Insurance,” “we,” “us,” or “our”).

Castle Rock Insurance LLC operates as an insurance marketing, referral, and coordination platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit the Website or interact with our services. By using the Website, you consent to the practices described below.

Information We Collect

We may collect information that you voluntarily provide or that is collected automatically through your use of the Website, including:

• Contact Information: Name, email address, telephone number, mailing address, and preferred method of communication.
• Insurance-Related Information: Information submitted to facilitate referrals to licensed insurance professionals, which may include current carrier information, property or vehicle details, coverage preferences, loss history, policy documents you upload, or other underwriting-related data.
• Website and Device Information: IP address, browser type, device type, operating system, pages viewed, referral sources, and similar analytical or usage data collected through cookies or comparable technologies.

How We Use Information

We use collected information for the following purposes:

• Referral and Coordination Services: To evaluate your request and refer your information to a licensed insurance agent, broker, or surplus lines producer, including select exclusive partners with whom we maintain referral relationships.
• Communication: To respond to inquiries, request additional details, confirm submissions, and provide updates related to the referral process.
• Website Operations: To operate, maintain, analyze, secure, and improve the functionality and performance of the Website.
• Legal and Compliance: To comply with applicable laws and regulations, respond to lawful requests, enforce our terms, and protect the rights, safety, and property of Castle Rock Insurance LLC and others.

Information Sharing and Disclosure

We do not sell personal information to unrelated third parties for their independent marketing purposes. We may share information in the following circumstances:

• Licensed Insurance Professionals and Exclusive Partners: Information is shared with appropriately licensed insurance agents, brokers, agencies, or surplus lines producers for the purpose of quoting, advising, underwriting, binding, and servicing insurance policies. Castle Rock Insurance LLC does not provide insurance advice or place coverage.
• Surplus Lines Placements: Where applicable, information may be provided to licensed surplus lines brokers to facilitate placement with non-admitted insurers. Non-admitted insurers are not licensed by the Colorado Division of Insurance and are not protected by the Colorado Insurance Guaranty Association.
• Service Providers: We may share information with trusted third-party service providers that support website hosting, analytics, communications, security, or technical operations. These providers are contractually required to protect information.
• Legal Obligations: We may disclose information if required by law, regulation, subpoena, court order, or governmental request.
• Business Transfers: If Castle Rock Insurance LLC is involved in a merger, acquisition, reorganization, or asset sale, information may be transferred as part of that transaction.

Important Regulatory Notice

Castle Rock Insurance LLC is not an insurance carrier and does not underwrite, issue, bind, amend, or service insurance policies. All insurance-related decisions and services are provided exclusively by licensed insurance professionals to whom referrals are made.

Submission of information through the Website does not guarantee the availability, pricing, eligibility, or placement of insurance coverage.

Your Privacy Choices

Depending on your state of residence and applicable law, you may have rights to request access to, correction of, or deletion of personal information, or to request limitations on its use or disclosure. Requests may be submitted to info@castlerockinsurance.com. We will respond in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies to support Website functionality, understand usage patterns, and improve user experience. You may control cookie settings through your browser. Disabling cookies may limit certain features.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

The Website may contain links to third-party websites not controlled by Castle Rock Insurance LLC. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing information.

Children’s Privacy

The Website is not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from minors. If such information is identified, it will be deleted promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The Effective Date above reflects the most recent version. Continued use of the Website after updates constitutes acceptance of the revised policy.

Contact Information

Castle Rock Insurance LLC
Email: info@castlerockinsurance.com

Last Updated: January 5th, 2026