Privacy Policy

Name: Castle Rock Insurance™
Item: Castle Rock Insurance
Rating: 4.9
Author: Nicholas Jackson

Effective Date: August 2, 2026
Last Updated: August 2, 2026

This Privacy Policy explains how Castle Rock Insurance LLC (“Castle Rock Insurance,” “we,” “our,” or “us”) collects, uses, shares and protects information when you visit castlerockinsurance.com, request insurance assistance, communicate with us or otherwise interact with our Website and services.

Castle Rock Insurance is a Colorado-licensed insurance agency serving individuals, families, property owners and businesses throughout Colorado. Depending on the type of insurance requested, assistance may be provided directly by Castle Rock Insurance or through a licensed insurance producer, insurance agency, broker or specialty insurance partner (“Referral Agent”) with the experience and market access appropriate for your insurance needs.

Castle Rock Insurance is not an insurance carrier and does not underwrite or issue insurance policies. Insurance eligibility, underwriting decisions, premiums and policy terms are determined by the issuing insurance company.

Information We Collect

Depending on the insurance requested, we may collect information including:

Name, address, email address and telephone number.
Date of birth and driver’s license information.
Information about household members, additional insureds or business owners.
Property, vehicle and business information.
Current insurance policies, declarations pages and renewal information.
Claims history and insurance history.
Insurance coverage preferences.
Documents you voluntarily upload.
Email, telephone and text communications.
Website usage, browser and device information.

We may also receive information from publicly available sources, insurance carriers, real estate records, business records, licensed insurance professionals and other sources you authorize.

How We Use Information

We use information to:

Respond to insurance requests.
Evaluate insurance needs.
Prepare or coordinate insurance quotations.
Communicate with you regarding your request.
Identify an appropriate Referral Agent when necessary.
Operate and improve our Website.
Prevent fraud and maintain security.
Comply with legal and regulatory obligations.
Maintain business records.

How We Share Information

We do not sell your personal information in the ordinary commercial sense.

We may share information reasonably necessary to evaluate, quote, place or service your insurance request with:

Licensed Referral Agents.
Insurance carriers.
Wholesale brokers.
Managing general agencies (MGAs).
Program administrators.
Service providers supporting our Website, communications and operations.
Government agencies or regulators when required by law.

We generally limit the sharing of your information to those reasonably necessary to assist with your insurance request.

Artificial Intelligence and Automation

Castle Rock Insurance may use artificial intelligence, automated telephone systems, chat tools, transcription services and workflow automation to support customer service, communications, document processing and administrative operations.

These technologies assist our team but do not replace licensed insurance professionals and cannot bind insurance coverage, approve insurance applications or make underwriting decisions.

Cookies and Analytics

Our Website uses cookies, analytics tools and similar technologies to improve Website functionality, understand visitor activity, measure marketing effectiveness, protect Website security and improve the user experience.

You may manage cookies through your browser settings, although certain Website features may not function properly if cookies are disabled.

Communications

If you provide your telephone number or email address, you authorize Castle Rock Insurance to communicate with you regarding your insurance request.

If you separately consent to receive text messages, message frequency may vary and message and data rates may apply. Consent to receive marketing communications is not required to purchase insurance. You may withdraw your consent at any time using any reasonable method, including replying STOP where applicable.

Data Security

We maintain administrative, technical and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration or destruction. While we use reasonable security measures, no method of transmission or storage is completely secure.

Data Retention

We retain information only as long as reasonably necessary to respond to insurance requests, comply with legal obligations, maintain business records, resolve disputes, protect our legal rights and satisfy regulatory requirements.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, deletion of or a copy of certain personal information we maintain. You may also have rights regarding targeted advertising or certain information-sharing practices where required by applicable law.

To submit a privacy request, contact us using the information below.

Third-Party Websites

Our Website may link to third-party websites operated by insurance carriers, service providers or other organizations. We are not responsible for the privacy or security practices of independently operated websites.

Children’s Privacy

This Website is not intended for children under the age of 13. We do not knowingly collect personal information directly from children through the Website without appropriate authorization.