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Privacy Policy

Effective Date: 5/21/2023 At Castle Rock Insurance, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us when you visit our website, castlerockinsurance.com. By using our website, you consent to the practices described in this policy. Information We Collect: When you visit our website, we may collect certain personally identifiable information (“Personal Information”) that you voluntarily provide to us. The types of Personal Information we may collect include:
  1. Contact Information: Your name, email address, phone number, and postal address.
  2. Policy Information: Details about your insurance policies, coverage, and claims history.
  3. Website Usage Information: We may collect non-personally identifiable information about your visit to our website, including your IP address, browser type, operating system, and pages visited.
Use of Information: We may use the Personal Information we collect for the following purposes:
  1. Providing Services: To offer and administer insurance policies, process claims, and respond to inquiries or requests submitted by you.
  2. Communication: To communicate with you about our products, services, updates, and promotional offers.
  3. Improving User Experience: To analyze website usage, trends, and preferences, and to enhance and personalize your experience on our website.
  4. Legal and Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, property, and safety.
Information Sharing: Castle Rock Insurance has an exclusive partnership with the Brokerage Insurance Group.  We may sell, trade or share Personal Information with the Brokerage Insurance Group.  However we do not sell, trade, or rent your Personal Information to any other third party for their marketing purposes. However, we may share your information with trusted third parties in the following circumstances:
  1. Service Providers: We may engage third-party service providers to assist us in delivering our services, such as processing payments, managing claims, or analyzing website data. These service providers are obligated to protect your Personal Information and are prohibited from using it for any other purpose.
  2. Legal Obligations: We may disclose your Personal Information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government investigation.
  3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity.
Data Security: We employ industry-standard security measures to safeguard your Personal Information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Third-Party Websites: Our website may contain links to third-party websites. We have no control over the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit. Children’s Privacy: Our website is not intended for children under the age of 18. We do not knowingly collect or solicit Personal Information from children. If you believe we have inadvertently collected Personal Information from a child, please contact us immediately, and we will promptly remove the information from our records. Updates to the Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised date will be indicated at the top of the policy. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your Personal Information, please contact us at info@castlerockinsurance.com By using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. Last Updated: 5/21/2023
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